Exchange & Return Policy  

(Applicable On Every Product Not Listed Under Sale)

We want you to be happy with your Nooob purchase! 

Contact our customer support team within 7 days from the date of delivery to initiate the return or exchange process.  

Provide the necessary details such as order number, product name, and reason for return/exchange.  

Our customer support team will guide you through the return/exchange process and provide you with the necessary instructions.   

Exchange: 

- We offer 7-day no-questions-asked returns/exchanges on both Prepaid and COD orders. 

- Shipping charges not to be refunded for any orders. 

- ⁠Exchange can be done with the same product and or any other product across the website. 

-The product must be in its original condition, including all tags, packaging, and accessories.  

-It should be unused and in a resalable condition. 

-Please note that you can only exchange an item once. Over that, a shipping fee of 150 INR per exchange to be charged. 

Return: 

- Please allow us 7 days to process all returns and exchanges. 

- Please ensure returned items are unworn and undamaged. 

- ⁠ A charge of Rs. 150 will be deducted from the total amount paid. The remaining amount will be refunded to your bank account within a reasonable timeframe. 

Please note that we don't allow any returns or exchanges for Sale products. 

Cancellation Policy 

Eligibility for Cancellation Orders that have not been shipped 

If you wish to cancel an order, please contact our customer support team immediately with your order details. How to Request a Cancellation: To cancel an order that has not been shipped, please follow these steps: 

• Contact our customer support team via email at iam@nooob.in or call us at 9958786870 
• Provide your order number and relevant details to the customer support representative. 
• The customer support team will verify the status of your order and process the cancellation if eligible. 

Order Shipped - No Cancellation  

Once an order has been shipped, it is no longer eligible for cancellation. At this stage, the package is in transit to the delivery address provided, and our cancellation policy cannot be applied. 

Refunds If your eligible order is canceled before shipping, you will receive a full refund for the purchase amount using the original payment method used during the checkout process. The refund will be processed promptly, but please allow up to 5-7 business days for the funds to appear in your account.  

Empty package received: 

All orders are weighed before dispatching, that’s why it is practically impossible to receive an empty parcel. Please do not create a false claim of empty package received just to get a refund or replacement. All such requests will be rejected. 

Important Notes:  

In the case of a defective or damaged product, please provide photographic evidence to our customer support team for verification purposes.  

We reserve the right to refuse returns or exchanges if the product does not meet the above-mentioned conditions.  

We value your satisfaction and will make every effort to ensure a smooth return or exchange process. If you have any further questions or concerns, please reach out to our customer support team at iam@nooob.in.